Terms and Conditions

By accessing this website  you agree to be bound by the terms and conditions outlined below.

In the following document, We/Us/Our/Crown/COI indicates Crown Oilfield Instrumentation; the words you/your refer to the user.

Use of the Website

Every effort will be made by you, the user, to use this website in compliance with all applicable laws and regulations. You agree not to use this website in any way that will cause it to be disrupted, damaged or rendered less effective or functional than its present state. You agree not to access this website in any other way than authorized to do so.

YOU AGREE TO BE FULLY RESPONSIBLE FOR (AND FULLY INDEMNIFY US AGAINST) ALL CLAIMS, LIABILITY, DAMAGES, LOSSES, COSTS AND EXPENSES, INCLUDING LEGAL FEES, SUFFERED BY US AND ARISING OUT OF ANY BREACH OF THE CONDITIONS BY YOU OR ANY OTHER LIABILITIES ARISING OUT OF YOUR USE OF THE WEBSITE, OR THE USE BY ANY OTHER PERSON ACCESSING THE WEBSITE USING YOUR PC OR INTERNET ACCESS ACCOUNT.

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorized by us.

You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

WE MAKE NO WARRANTIES, WHETHER EXPRESS OR IMPLIED IN RELATION TO THE ACCURACY OF ANY INFORMATION WE PLACE ON THE WEBSITE. THE WEBSITE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY REPRESENTATION OR ENDORSEMENT. UNLESS SPECIFIED IN SEPARATE TERMS AND CONDITIONS RELATED TO A PARTICULAR PRODUCT OR SERVICE, WE MAKE NO WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, IN RELATION TO THE WEBSITE, OR PRODUCTS OR SERVICES OFFERED ON THE WEBSITE WHETHER BY US OR ON OUR BEHALF INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, COMPATIBILITY, SECURITY, ACCURACY, CONDITION OR COMPLETENESS, OR ANY IMPLIED WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OR TRADE.

YOU ACKNOWLEDGE THAT WE CANNOT GUARANTEE AND THEREFORE SHALL NOT BE IN ANY WAY RESPONSIBLE FOR THE SECURITY OR PRIVACY OF THE WEBSITE AND ANY INFORMATION PROVIDED TO OR TAKEN FROM THE WEBSITE BY YOU.

WE WILL NOT BE LIABLE, IN CONTRACT, TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE), PRE-CONTRACT OR OTHER REPRESENTATIONS (OTHER THAN FRAUDULENT MISREPRESENTATIONS) OR OTHERWISE OUT OF OR IN CONNECTION WITH THE WEBSITE OR PRODUCTS OR SERVICES OFFERED ON THE WEBSITE WHETHER BY US OR ON OUR BEHALF FOR ANY ECONOMIC LOSSES (INCLUDING WITHOUT LIMITATION LOSS OF REVENUES, PROFITS, CONTRACTS, BUSINESS OR ANTICIPATED SAVINGS) OR ANY LOSS OF GOODWILL OR REPUTATION, OR ANY LOSS OR CORRUPTION OF DATA, OR ANY SPECIAL OR INDIRECT OR CONSEQUENTIAL LOSSES; IN ANY CASE WHETHER OR NOT SUCH LOSSES WERE WITHIN THE CONTEMPLATION OF EITHER OF US AT THE DATE ON WHICH THE EVENT GIVING RISE TO THE LOSS OCCURRED.

Shipping

1. What company will ship my package, if it is prepaid?
If customer requests prepaid shipping, the package be shipped via UPS Ground in the US. For international customers, we request that shipping be arranged by the customer. For more information about UPS shipping, please refer to www.theupsstore.com
2. How much is shipping and delivery?
Shipping charges are based on the weights and dimensions of your shipment as well as the method of shipment requested: ground, express, next day, guaranteed, freight, international, etc.
3. What is the origination location of the shipment?
All products are shipped from our manufacturing facility:
Crown Oilfield Instrumentation
204 West Lafayette Street
Maurice LA 70555, USA
4. When will my order arrive?
Arrival times are based on several factors including, Crown’s production schedule, availability of material and the customer’s requested shipping method.
5. Who will deliver my order?
Our preferred method of prepaid shipping is through UPS in the US. Freight is shipped based on best available method for destination location. If a customer arranges shipping, then shipment will be delivered by customer’s preferred carrier.
6. What if my order is other than expected?
If you are not completely satisfied with your product, contact us at (877)908-3790, 24/7. Should the item be damaged in shipment, please contact the shipping carrier to initiate a claim.
7. How will my order be packaged?
Each item is inspected then hand-packed to ensure that it leaves our facility in the best condition and arrives to the customer in the best condition. All of our products are packed in double-walled boxes with heavy-duty tape and/or staples, and all items are cushioned with biodegradable paper. Each box will include the requested items, and calibration certificates, and product manuals.
8. How are returns handled?
If you are not completely satisfied with your Crown product, contact us at (877)908-3790.
9. Are tracking numbers provided with my shipment?
Every effort will be made to notify customers of tracking information, provided by third party vendors.
10. Do you send packages COD (Cash on Delivery).
No, we do not send packages COD. Should you wish to arrange shipment with your own third party account, please let us know, and we can set that up for you.
11. What is the latest time to order an item that is in stock to receive it next day?
If an item is in stock, an order can be placed until 2:00 pm CT and received the next day. Next day fees apply for domestic shipping. International shipping does not ship next day.
12. What are duties, taxes and fees?
Taxes, fees, and duties are charges issued by customers for importing goods into a country. The charges will be based on the value of the item and the weight of the item.
13. What are my options in terms of international delivery companies?
Customers are requested to schedule shipping by a third party vendor of their own choosing. Our shipping department will arrange shipment with the customer’s carrier of choice.

Payment Terms

1. What forms of payment are accepted?
At this time, only major credit cards are accepted.
Do you charge Sales Tax?
All Louisiana residence are required to pay applicable state and parish sales taxes. Those with reseller tax exemption certificates must be on file at Crown in order to be receive tax exempt status. For more information contact customer service at info@drillinginstruments.com. International customers must pay duties and taxes related to their shipped items.
3. Do you accept payment in foreign currencies?
No. Payments must be made in U.S. dollars. If payment is made by credit card, payment currency conversion rates are determined by the issuing bank. Crown will bill the exact invoice amount in U.S. dollars to the credit card.
4. How can I check the status of an order?
All inquiries about the status of the order should be directed to sales@drillinginstruments.com.
5. . How are returns handled?
If you are not completely satisfied with your Crown product, contact us at (877)908-3790.
6. Are tracking numbers provided with my shipment?
Every effort will be made to notify customers of tracking information, provided by third party vendors.